How SeniorCRE answers the checklist — on the record.

The operating record belongs to the operator. SeniorCRE is the layer above your systems, not a walled garden underneath them.

1. Q01

   Do we own our data outright, or does the vendor retain rights to aggregated or de-identified derivatives?

   You own it outright. SeniorCRE does not claim rights to aggregated, de-identified, or derivative datasets built from your operating record. Any benchmarking a customer participates in is opt-in, contractually scoped, and revocable — not a default term of service.

   Evidence · Master agreement: operator-owned data clause; no vendor-derivative rights; opt-in benchmark participation.

2. Q02

   Is there a contractual off-ramp — full export in a documented, portable format, within a defined SLA — or are we negotiating that at exit?

   Yes. Full export in documented, portable formats (CSV, JSON, FHIR for clinical) is a contractual right, not a courtesy — with a defined SLA measured in days, not quarters. Because SeniorCRE sits above your existing systems, the underlying records in Yardi, PointClickCare, MatrixCare, or your GL never leave your control in the first place.

   Evidence · Contract Schedule B — export formats, SLA, and termination-assistance window.

3. Q03

   Where does the data physically reside, and does that satisfy our residents' state privacy statutes and any lender covenants?

   US-region infrastructure with HIPAA-safeguarded controls, encryption in transit and at rest, and RLS enforcement at the database layer. Regional residency, BAAs, and lender-facing security attestations are provided as part of standard onboarding.

   Evidence · Security posture page, BAA on request, SOC-aligned control catalog.

SeniorCRE is not a fifth system. It is the operating record that makes the other four accountable to one another — and lets you retire the ones that are only there to move data between them.

1. Q01

   Which systems remain authoritative, and which systems could be retired only by operator choice after validation?

   SeniorCRE first governs the systems you already run rather than ripping them out. Any integration, retirement, or replacement scope is written into the engagement only after source access, historical export validation, and operator acceptance gates are defined.

   Evidence · Integration status register; per-engagement governance and retirement list built during scoping.

2. Q02

   What is the scoped total cost of ownership — including implementation, source access, validation work, and the tools we're not retiring?

   Commercial terms are not published. SeniorCRE is a paid subscription platform; structure, rates, and implementation scope are provided under NDA in a written quote scoped to your portfolio. TCO is modeled during scoping against the tools you keep and any tools you choose to retire, then documented in the written scope before contract.

   Evidence · NDA quote and written scope; no public pricing page.

3. Q03

   What is our license and headcount picture after governed acceptance, versus today?

   Do not assume a fixed license, labor, or savings result. During scoping, the operator identifies redundant analytics licenses, recurring manual reconciliation work, and any tools it may choose to retire; SeniorCRE preserves the evidence trail rather than publishing a generic outcome figure.

   Evidence · Operator-owned baseline, written acceptance gates, and evidence register.

The 2am caregiver record and the 9am surveyor record are the same record. SeniorCRE does not re-key clinical data — it keeps assessment, care plan, and eMAR on one operating timeline.

1. Q01

   Are assessment → care plan → eMAR one linked record, or three systems held together by re-keying?

   One linked record. Assessment updates propagate to the care plan; care-plan changes drive eMAR order sets; eMAR administrations write back to the resident timeline. Where a customer keeps an incumbent EHR, SeniorCRE brokers the linkage rather than duplicating entry — the caregiver still charts in one place.

   Evidence · Clinical platform page; C3 operator-controlled operating record; EHR integration architecture.

2. Q02

   Does the clinical workflow keep functioning through internet or power outages, with timestamp integrity preserved on reconnect?

   Yes. The mobile clinical workflow is offline-first: eMAR administrations, ADL charting, and change-of-condition capture continue offline, with local timestamp integrity and conflict-safe reconciliation on reconnect. No blank paper MARs, no back-dating.

   Evidence · Offline queue implementation; audit trail preserves original device timestamps.

3. Q03

   What surfaces missed ADLs, late meds, or change-of-condition signals — and who owns clearing the exception queue daily?

   A single exception queue surfaces missed ADLs, late/missed medications, unacknowledged change-of-condition signals, and open incident follow-ups. Ownership is assigned by role (DON, ED, Regional) with escalation timers, not routed to a shared inbox nobody owns.

   Evidence · Risk & incident automation handlers; Alerts panel; QAPI evidence trail.

We do not celebrate go-live. We celebrate 60-day adoption thresholds — and we put them in the contract.

1. Q01

   What are the contractual 30/60/90-day adoption checkpoints, and what triggers vendor escalation if we fall below them?

   Contractual adoption checkpoints — active-user %, exception-queue clear rate, and clinical-workflow completion — at 30, 60, and 90 days. Falling below threshold triggers a vendor-side escalation with named executive ownership, not a support ticket.

   Evidence · Adoption schedule in MSA; joint scorecard reviewed at each checkpoint.

2. Q02

   Which named individual on the vendor side owns our rollout, and how often do we hear from them without prompting?

   A named Customer Engineer owns your rollout end-to-end, with a weekly cadence during the first 90 days and a monthly operating review after that. You will know their name, their calendar, and their escalation path before signature.

   Evidence · Named CE assignment in SOW; published contact and escalation matrix.

3. Q03

   Can we speak to two operators of comparable portfolio size and structure who ran the same rollout in the last 12 months?

   Not yet. SeniorCRE is pre-production and no operator has run a rollout, so there are no reference operators today. When co-development operators exist, reference calls will be offered during evaluation — not after signature.

   Evidence · Pre-production status disclosed on the Evidence Record; no operator roster exists yet.