Effective Date: February 23, 2026
These Terms of Service ("Terms") govern access to and use of the SeniorCRE platform and related services (collectively, the "Services") provided by SeniorCRE, LLC, a Texas limited liability company ("SeniorCRE," "we," "us," or "our").
By accessing or using the Services, you ("Customer," "you," or "your") agree to be bound by these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization.
SeniorCRE is a cloud-based platform designed to support senior housing & care operations, real estate, investment management, analytics, marketplace services, and related business functions.
The Services are provided on a subscription basis and may include software applications, data analytics, decision-support tools, integrations, and third-party marketplace connections.
SeniorCRE does not provide medical, legal, accounting, or investment advice.
Subject to these Terms and payment of applicable fees, SeniorCRE grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services during the subscription term for Customer's internal business purposes.
Customer shall not:
All rights not expressly granted are reserved by SeniorCRE.
Customer is responsible for:
Customer acknowledges that the Services are operational and analytical tools and do not replace professional judgment or regulatory compliance obligations.
Customer owns all data submitted to, generated within, or derived from Customer’s use of the Services that relates to Customer, its facilities, residents, employees, vendors, capital partners, operations, financial performance, clinical performance, or workforce performance (“Customer Data”).
For the avoidance of doubt, Customer Data includes every aggregated, anonymized, de-identified, statistical, or derived form of the underlying data, whether produced by the Services, by SeniorCRE personnel, or by any third party acting on SeniorCRE’s behalf. There is no separate category of “SeniorCRE-owned derived data” carved out of Customer Data.
Customer grants SeniorCRE a limited, non-exclusive, non-transferable license to use Customer Data solely for the following purposes during the subscription term:
This license terminates on expiration or termination of the Services, except for retention required by law, by Customer’s own legal hold, or by SeniorCRE’s standard backup retention schedule (with continued confidentiality and use restrictions).
SeniorCRE will not, directly or indirectly, and whether for consideration or not:
SeniorCRE’s business model is operator subscription revenue. SeniorCRE does not and will not book revenue from licensing Customer Data to third parties under these Terms.
If Customer elects to monetize a de-identified dataset derived from Customer Data — for example, to license it to a research partner — Customer and SeniorCRE may enter into a separately signed Data Licensing Addendum. Any such addendum must (a) be Customer-initiated, (b) be opt-in by affirmative written signature (no pre-checked boxes, no “deemed consent”), (c) specify the permitted recipient, purpose, and term, (d) provide Customer with a defined revenue share, and (e) be revocable by Customer on notice. Absent an executed addendum, Section 4.3 controls without exception.
SeniorCRE maintains an immutable, append-only audit log of every external read of Customer Data, including reads by SeniorCRE personnel, sub-processors, and any third party. Customer may request an export of its audit log at any reasonable time, in a machine-readable format, at no charge. Customer may, on 30 days’ notice and no more than once per twelve-month period, conduct a reasonable audit of SeniorCRE’s compliance with this Section 4 under mutually agreed confidentiality terms.
On termination or on Customer’s written request, SeniorCRE will return Customer Data in standard, portable formats (including, where applicable, FHIR R4, HL7 v2, MDS XML, CSV, and Parquet) within 30 days, at no additional charge beyond reasonable, pre-disclosed extract fees. SeniorCRE will not condition exit on payment of disputed amounts or on execution of new commercial terms.
For clarity, SeniorCRE retains all right, title, and interest in and to the Services themselves, including the source code, schema designs, generic algorithms, model architectures (as distinct from weights trained on Customer Data), product documentation, and aggregated operational telemetry of the platform (e.g., system uptime, error rates, request latencies) that does not include Customer Data.
Sections 4.1, 4.3, 4.5, and 4.6 survive termination or expiration of these Terms.
If Customer uses the Services to process Protected Health Information:
The Services may include predictive analytics, automation, or artificial intelligence features.
Customer acknowledges:
SeniorCRE makes no guarantees regarding operational, clinical, or financial outcomes.
The Services may provide access to third-party vendors, integrations, or service providers.
Customer acknowledges:
Customer agrees to pay all applicable subscription and service fees.
Unless otherwise stated:
All fees are non-refundable except as required by law.
SeniorCRE will use commercially reasonable efforts to maintain Service availability.
The Services may be unavailable due to:
Unless a separate Service Level Agreement is provided, uptime is not guaranteed.
Customer shall not:
SeniorCRE may suspend access for violations.
The Services are licensed, not sold.
SeniorCRE retains all right, title, and interest in:
Customer acquires no ownership rights.
Each party agrees to protect the other's confidential information and use it only for purposes of performing under these Terms.
SeniorCRE implements administrative, technical, and physical safeguards designed to protect Customer Data consistent with enterprise healthcare standards, including:
Customer acknowledges that SeniorCRE's security controls are designed to support HIPAA-safeguarded governance and assurance-readiness work. SeniorCRE does not claim SOC 2 certification or its own SOC 2 report; specific certifications and compliance attestations will be provided only when issued.
In the event of a confirmed security incident affecting Customer Data, SeniorCRE will provide notice consistent with applicable law.
To the maximum extent permitted by law:
Customer agrees to indemnify and hold harmless SeniorCRE from claims arising from:
SeniorCRE will defend Customer against claims that the Services infringe a third-party intellectual property right, subject to standard conditions.
These Terms remain in effect during the subscription term.
Either party may terminate:
Upon termination:
Customer may not assign these Terms without SeniorCRE's consent.
SeniorCRE may assign these Terms in connection with a merger, acquisition, financing, or sale of assets.
These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.
Any disputes shall be resolved in the state or federal courts located in Dallas County, Texas.
SeniorCRE may update these Terms from time to time. Continued use of the Services after changes become effective constitutes acceptance of the updated Terms.
SeniorCRE, LLC
5 Cowboys Way, Suite 300
Frisco, TX 75034
Email: support@seniorcre.com