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Popular Questions
Most frequently asked by our users
What is the multi-tenant operator system?
Our multi-tenant operator system allows senior living organizations to manage multiple properties and operations under separate tenant environments with custom configurations, branding, workflows, and resource quotas tailored to each organization's needs.
How does tenant-level isolation work?
Each tenant operates in a completely isolated environment with their own data, configurations, users, and resources. This ensures data privacy, custom branding, and organization-specific workflows while maintaining enterprise-grade security and compliance.
How do I configure my tenant settings?
Access your tenant configuration through the admin dashboard where you can customize general settings, branding, feature toggles, workflows, and custom fields. Changes apply immediately to your organization's environment.
What branding customization options are available?
You can customize primary and secondary colors, logo, dashboard theme (light/dark/auto), and various UI elements to match your organization's brand identity. All changes are reflected across the entire platform for your tenant.
What is the Clinical Dashboard and how do I access it?
The Clinical Dashboard (/operator-dashboard/clinical) is a unified hub for all clinical operations, part of our 1,496+ feature operator platform across 83 integrated modules. It provides role-based views for CNAs, nurses, clinical directors, and practitioners with real-time activity timelines, AI clinical summaries, risk alerts, and quick access to the complete eMAR system (48 features), Clinical Documentation Suite (32 features including Practitioner Orders, Lab Ordering, Pharmacist Reviews, Formulary, ICD-10/SNOMED, MDS), vitals, and EHR integrations. Access it from the Operator Dashboard sidebar.
How does the eMAR (Electronic Medication Administration Record) work?
Our eMAR system (/clinical-emar) is a complete 41-feature medication management platform including: Core Infrastructure (digital orders, PRN tracking, barcode/photo verification), Clinical Decision Support (drug interactions, allergy alerts, dose validation, black box warnings, LASA alerts), Error & ADE Reporting (medication errors, adverse drug events), Pharmacy Integration (e-ordering, refill tracking, reconciliation), Regulatory Compliance (controlled substance tracking, state rules), Clinical Documentation (admin notes, resident response, refusals), Advanced Features (psychotropic monitoring, polypharmacy alerts, AI deprescribing, cost analytics), and Priority 4 Analytics (missed doses, PRN effectiveness, error trends, audit reports).
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Multi-Tenant Operator Management
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