How does the platform run a waitlist that respects clinical fit and revenue priority?
Design target · Expected outcome
−3–5 days vacancy turnover
Design target modeled from workflow design. No operator community has been measured, no approved Evidence Record supports it, and business outcomes remain contributory — figures are targets, not results. See Industry Findings for methodology.
Incumbents this workflow touches
Performs in-platform: Notebook at the front desk · Spreadsheet maintained by the sales director
Integrates with (Tier 3): Enquire CRM · Continuum CRM · Sherpa CRM
SeniorCRE does not “replace” the EHR. Where PointClickCare, MatrixCare, Yardi, or OnShift are in place, the workflow runs on top of the existing record via integration.
The problem
Waitlists in most communities are a notebook at the front desk. When a unit comes available, the call goes to whoever the front desk remembers first, not to the best clinical and financial fit.
How the platform runs it
The waitlist tracks each prospect with desired unit type, payer, clinical needs, target date, and deposit status. When a unit opens, the system surfaces the matched prospects ranked by fit. Routine waitlist contact is automated. Deposit refunds and policy-driven removals are logged.
On the shift
A memory-care bed opens Friday. The waitlist dashboard ranks candidates by composite score — payer mix, acuity match, length-of-wait, family readiness. The top candidate is contacted that morning; she moves in Monday. The bed has been empty for two days, not two weeks. The waitlist itself is visible to the marketing team in real time so it can be referenced on every tour.
What the outcome looks like
Vacancy turnover time decreases 3–5 days, and the financial mix of incoming residents stays closer to the underwritten plan.
What goes wrong without it
On a first-call-first-served waitlist, the bed sits empty for ten days while the marketing director works through a list that may or may not be current. The candidate who would have been the best clinical and financial match is on a competitor’s waitlist by then. Each empty bed-day is roughly $250 of foregone revenue.
Show me the evidence
Operators do not buy claims. They buy proof. If anything on this page reads as aspirational, ask us to walk you through the surface in production for a community at your acuity and payer mix.
Where this connects in the platform
Every admissions workflow runs on the same record. These are the feature pages, head-to-head comparisons, and pillar articles that go deeper on the surfaces this workflow touches.
Feature surfaces
Compared head-to-head
Admissions and CRM references
Admissions workflows on this page reflect the Pre-Admission Screening and Resident Review (PASRR) requirements, HIPAA marketing rules for referral sources, and CMS hospital discharge planning Conditions of Participation.
- Hospital Discharge Planning Conditions of Participation — Final Rule
CMS / Federal Register
Sets the discharge planning timelines and the patient-choice requirements that drive referral channel design.
- PASRR — Preadmission Screening and Resident Review
Medicaid.gov
Federal screen required before Medicaid-funded SNF admission; gates the workflow for serious mental illness and intellectual disability.
- HIPAA Marketing Rule (45 CFR 164.508(a)(3))
eCFR
Governs how referral relationships, sponsorships, and patient outreach can be structured without violating authorization rules.
- F-622 — Transfer and Discharge Requirements
CMS
The interpretive guidance for resident-initiated and facility-initiated discharges that bookend the admissions lifecycle.