How does SeniorCRE turn move-in day into a clean handoff to clinical operations?
Design target · Internal estimate
Lower avoidable 30-day discharges
Modeled estimate from SeniorCRE engineering. Not a result: no approved Evidence Record supports it, and business outcomes remain contributory. See Industry Findings for methodology.
Incumbents this workflow touches
Performs in-platform: Verbal handoff at the front desk on move-in day
Integrates with (Tier 3): PointClickCare Clinical · MatrixCare Clinical
SeniorCRE does not “replace” the EHR. Where PointClickCare, MatrixCare, Yardi, or OnShift are in place, the workflow runs on top of the existing record via integration.
The problem
On move-in day the resident shows up, the family unpacks, and the floor finds out about a medication, an allergy, or a behavior history at 9 p.m. The first 72 hours set the trajectory and they often go badly.
How the platform runs it
A move-in checklist drives the day: room readiness, welcome packet, medication reconciliation, initial assessments, family orientation, dietary intake, and unit-level introductions. The clinical handoff includes everything captured during pre-admission. A 72-hour reassessment is scheduled automatically.
On the shift
On move-in day at 1 p.m., the resident arrives. The room is ready, labeled with her name, her medications are already in the eMAR, her care plan is current from this morning’s pre-admission conference, and the CNA assigned to her shift has read the welcome notes. The family meets the unit manager, the DON, and the dietary manager — each of whom has the same context because they are looking at the same record. The first 24-hour wellness check is on the schedule.
What the outcome looks like
Avoidable 30-day discharges drop. Family satisfaction in the first month rises. Clinical staff stop discovering critical information on the night shift.
What goes wrong without it
Without a structured handoff, the resident arrives to a room that is being prepped, medications that have not yet been entered, and a care plan that the floor nurse is hearing about for the first time. The family’s first impression is improvisation. The 30-day satisfaction call captures the pattern, and the marketing director hears about it weeks after the impression is locked in.
Show me the evidence
Operators do not buy claims. They buy proof. If anything on this page reads as aspirational, ask us to walk you through the surface in production for a community at your acuity and payer mix.
Where this connects in the platform
Every admissions workflow runs on the same record. These are the feature pages, head-to-head comparisons, and pillar articles that go deeper on the surfaces this workflow touches.
Feature surfaces
Compared head-to-head
Admissions and CRM references
Admissions workflows on this page reflect the Pre-Admission Screening and Resident Review (PASRR) requirements, HIPAA marketing rules for referral sources, and CMS hospital discharge planning Conditions of Participation.
- Hospital Discharge Planning Conditions of Participation — Final Rule
CMS / Federal Register
Sets the discharge planning timelines and the patient-choice requirements that drive referral channel design.
- PASRR — Preadmission Screening and Resident Review
Medicaid.gov
Federal screen required before Medicaid-funded SNF admission; gates the workflow for serious mental illness and intellectual disability.
- HIPAA Marketing Rule (45 CFR 164.508(a)(3))
eCFR
Governs how referral relationships, sponsorships, and patient outreach can be structured without violating authorization rules.
- F-622 — Transfer and Discharge Requirements
CMS
The interpretive guidance for resident-initiated and facility-initiated discharges that bookend the admissions lifecycle.