VP, Operator Implementation & Customer Success
$210,000–$225,000 base · $45,000–$60,000 target variable · $270,000 target total cash
Interested?
Send a note telling us which of the three deployment motions you are strongest in and which you are lightest in. Honesty there matters more to us than a polished cover letter.
SeniorCRE is an equal opportunity employer. We evaluate every applicant on the requirements above and nothing else.
Key points
- Founding post-sale leader owning deployment, adoption, ROI proof, renewal, and expansion for SeniorCRE — the operator-controlled operating infrastructure for senior housing & care. Year one is hands-on: deploy the first operator personally, capture the baseline, and build the methodology every subsequent operator runs through.
- The work is source-system mapping, data fidelity, reconciliation, and governance. Nobody’s daily workflow changes much; what changes is what leadership can see. The failure mode is trust — the first time SeniorCRE reports a PPD or occupancy figure that disagrees with an existing report, adoption stalls, and it does not matter which number is right. Time-to-value is short and baselines are easy, b…
- The hardest deployment in the company and the most valuable proof story we can produce. Change management against fifteen years of habit, digital literacy that cannot be assumed, WiFi and device provisioning as a deployment dependency, conversion by transcription rather than migration, paper-to-eMAR as the highest-risk event here, and survey continuity through cutover. The before-state is genuine…
- The only motion where the operating record is clean from inception, and the one with the least margin for error on day one. Your timeline belongs to the building — certificate of occupancy, licensure, first admission. There is no paper fallback. Staff arrive in waves, so enablement must be a repeatable new-hire path, not a training week. Proof is performance against underwriting, not improvement…
https://seniorcre.com/careers/vp-customer-success-implementation