Twilio Integration — Voice + SMS in the Operating Record
Twilio's programmable voice and SMS — bridged into SeniorCRE for family communications, alert dispatch, MFA, and call recording with audit-grade evidence.
Capabilities
- Outbound SMS family communication
- Inbound SMS reply routing
- Voice call recording (consented)
- Phone MFA for operator and admin roles
- Emergency alert dispatch
- Programmable interactive voice response
- Per-community phone numbers
- Audit log of every send / receive event
How it works
- Twilio account provisioning — Provision Twilio account, phone numbers, and short codes per community.
- Webhook + bridge wiring — Wire Twilio webhooks to SeniorCRE so every message event binds to the canonical resident / family record.
- MFA + role enforcement — Enable phone MFA for operator and admin roles, enforced at the auth layer.
- Validation exercise — Roadmap design intent: validate bounded, operator-authorized messaging workflows before any operator-production acceptance decision.
Integration facts
- Interface basis — Vendor-documented design
- Current connection — Roadmap · not operator production
- Timing — Determined after validation scope
- Channels — Voice · SMS · WhatsApp
Frequently asked questions
- Is call recording HIPAA-aligned?
- Yes. Recording requires explicit consent and bridges into the governed operating record with audit evidence and retention policy.
- Can we use existing Twilio numbers?
- Yes. Existing Twilio numbers carry over. The bridge adds canonical-record binding without re-provisioning.
- Does Twilio handle MFA?
- Yes. Twilio Verify powers mandatory phone MFA for operator and admin roles in SeniorCRE.
https://seniorcre.com/integrations/twilio